Last updated: 1st February 2026
Questions: hello@getchroma.co
100 Day Satisfaction Guarantee
We’re so confident in our products that we offer a 100 day satisfaction guarantee with 100% money-back guarantee (see our trial guidelines below) on almost everything we make:
Products covered
Most devices and core accessories are eligible, including: Ironforge, Lux Vital, D-Light, Trinity, Sky Portal, Red Portal, Sky Portal Mini, Golden Glos, Nightshades, Radiance, Chromatorch, Purple Wand, Promethean Portal and select mounts or stands.
Skylight Exclusion
Due to its size, weight, and complexity of shipping, the Skylight is not eligible for the 100 day satisfaction guarantee or return.
We ask that you consider your purchase carefully before ordering. If you have any questions about fit, setup, or use, our team is always available to help prior to purchase.
That being said, the Skylight is fully covered under our 5 year warranty. If anything arrives damaged or fails under normal use, we will repair or replace it in accordance with our warranty policy.
Home Trial Guidelines
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Keep your original packaging. All returns must ship back in Chroma packaging. We will not accept returns shipped in non-Chroma packaging. If you discarded it, we can sell replacement packaging and you will cover the cost to ship it to you.
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Your 100 days start on the delivery date. Submit your return request within 100 days of delivery.
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Condition on return. Items must arrive in like-new condition. "Like-new" means no dirt, pet hair, stains, fragrance contamination, or water damage. Any returns involving the Golden Glo Glasses or Nightshade Glasses must be completely scratch free. Any returns involving the Purple Wand must not have been used internally for obvious health reasons. Identified damages upon return due to user abuse or improper packing may result in prorated reduction of refund amount.
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Addition information for Glasses. First note that we do NOT sell used glasses as new stock. It is the customers responsibility to assess the style and size of the glasses prior to purchase, any returns/swap outs for stylistic reasons will be subject to a 15% restocking fee + return shipping fees.
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No misuse or improper packing. Damage from misuse or poor repacking may reduce your refund.
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Cosmetic only issues are not eligible. Purely cosmetic blemishes that do not affect function are not grounds for a return or refund. Examples include minor scuffs, small finish variations, slight gaps, or marks on devices from normal packaging and transportation.
Return shipping
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Contiguous United States. Orders over $200USD qualify for free return shipping excluding the Skylight & Performance Stand.
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Alaska, Hawaii, U.S. territories, and international destinations. Returns do not qualify for free return shipping. The return shipping fee will be deducted from your refund. Please note, we cannot estimate, prepay, or cover customs or import fees. If a shipment is returned due to unpaid customs fees, the associated shipping costs will be deducted from your refund.
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You must drop off your return within 14 days of receiving your labels or the request will be canceled and labels voided.
Duties, Taxes, and Prepaid Import Fees
For international orders, duties, taxes, and import fees are prepaid at checkout to ensure smooth delivery.
If a return is requested after purchase, refunds will apply to the product price only. Any duties, taxes, import fees, and shipping costs paid at checkout are non-refundable and will be deducted from the total refund amount.
If an order is returned to us due to refusal of delivery, all associated shipping, duties, and import costs will be deducted from the refund.
How to start a return
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Email hello@getchroma.co with your order number and the item you want to return.
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We will send prepaid return labels and simple packing instructions within two (2) business days.
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Pack the item in its original packaging exactly as instructed, attach the labels, and drop off with the specified carrier.
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We will confirm receipt and begin inspection.
Refund processing
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We inspect returns within 1 to 10 business days of receipt.
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Refunds are processed within 1 to 10 business days after inspection to the original payment method only.
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If we find damage from misuse, missing parts, or poor packing, we may prorate the refund to cover repair or replacement.
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International sales taxes, customs duties, and related handling fees are not refunded. For international orders, any return shipping fee is deducted from the refund.
We will always do our best to facilitate fair and just returns and refunds. However, as experts in our field, we may assess signs of misuse or damage differently than the customer. In these cases, Chroma will always make the final determination regarding refund eligibility and amounts.
Gifts & bundles
Returning a gift. If you received a Chroma product as a gift, the 100 Day Satisfaction Guarantee is yours. The 100 days start on the delivery date of the original order, not the day you received the gift. Email hello@getchroma.co with the order number, or the purchaser’s name and email, so we can find the order.
Gift refunds. Refunds go to the original payment method on the order. If the purchaser confirms, we can issue Chroma store credit in your name instead, for the same amount.
Returning part of a bundle. Each item in a bundle can be returned on its own; you don’t have to send back the whole bundle. The refund is the price paid for that item on the order, after any discount. Shipping charges and Shipping Protection fees aren’t refunded on partial returns.
Free items. Free items that came with your order (glasses or apparel, for example) have no cash value. If you return a paid item that qualified the order for them, send the free items back too, in like-new condition, or their regular price will be deducted from your refund.
Damage on delivery. The same reporting deadlines apply to gifts and individual bundle items, including free items. Report shipping damage within 5 business days of delivery, except for glasses, accessories, and merchandise that arrive damaged or defective: these may be reported within 30 days of delivery, or by January 31, 2027 for orders delivered November 15–December 31, 2026. These periods run from the original delivery date and do not restart when a gift is given. Report missing items within 5 business days of delivery. See Terms of Service, Section 5.
Return shipping on bundles. Free return shipping is based on the value of the original order, not the value of the items you return.
Full details: Terms of Service, Sections 6 and 7
Shipments that are damaged, missing, or lost
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Damage or missing items on delivery. Report shipping damage or missing items to hello@getchroma.co within 5 business days of delivery. We will file the carrier claim and arrange replacements.
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Exception for glasses, accessories, and merchandise: If these items arrive damaged or defective, report the issue within 30 days of delivery. For orders delivered November 15–December 31, 2026, the reporting deadline for these items is extended to January 31, 2027. Missing items must still be reported within 5 business days of delivery. See Terms of Service, Section 5.
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We are not responsible for personal items or data left in returned merchandise.
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We are responsible for the monetary value of the product only. We are not responsible for incidental or consequential damages.
Warranty issues vs returns
If you believe your product is defective, contact hello@getchroma.co. Our team will help troubleshoot and, if needed, process a warranty repair or replacement. Warranty support is separate from the 100 day satisfaction guarantee.
Some fixes are simple and can be handled locally. For these issues such as fan replacements as an example, we may ship replacement parts and help coordinate repairs with local professionals.
Policy changes
We may update these terms at any time without prior notice.
